Our 30-day guarantee
Rest with Arvolen. If the shape does not suit your neck, return it within 30 days for a full refund of the item price.
The promise
Send back any parcel within 30 days of arrival. We issue refunds to your payment method within 3 business days of return receipt.
1
30-day returns
For any reason, including an adjustment of preference.
2
Insured delivery
Damage or loss during transit is resolved at our cost. We send a replacement or issue a refund.
3
Secure payment
Cash on delivery or bank transfer: no card prepayments, no payment card details stored.
4
Real support
Our team replies from [email protected] within one business day.
How to claim
- Send a note to [email protected] with your order number.
- We return a dispatch number and our workshop address within one business day.
- Post the parcel. We issue your payment back once the package arrives.
Full details sit in our Returns policy and Delivery terms sections.