Delivery windows count business days from dispatch. Rural routes may add 1-2 days.

• Standard delivery is free on orders over £65 in United Kingdom. Smaller orders cost £3.89.
• Delivery takes 1-2 business days from dispatch.
• Orders placed before 14:00 on a business day leave our workshop the same day.
• Returns are accepted within 30 days of delivery. Goods must be unused and in original packaging.
• Payment: cash on delivery, bank transfer.

Orders placed before 14:00 on a business day ship that afternoon. Late orders, weekend orders, and holiday orders depart the next working day. An email with your order code arrives immediately after payment selection.

Each memory foam pillow is vacuum-compressed, sealed inside an airtight hygiene barrier, and encased in a heavy-duty corrugated shipping box to prevent transit contamination, moisture exposure, or structural compression damage.

Following order dispatch, a unique tracking reference code is transmitted via email and SMS, allowing real-time monitoring through the carrier web portal.

If tracking halts for 5 business days, write to [email protected] with your order reference. We start an inquiry with the carrier. We then send a new parcel or return your payment in full, based on your preference, within 10 business days.

Inspect the parcel exterior upon arrival. If transit damage has compromised the outer carton or protective hygiene enclosure, record digital photographs of the packaging, decline the parcel if visibly punctured, and contact [email protected] within 48 hours of delivery to initiate an immediate carrier investigation and replacement request.

We accept Cash on delivery, Bank transfer. We never ask for payment details or online banking logins by phone or email.

We dispatch parcels to selected regions. Delivery fees and transit times appear at checkout prior to purchase. The recipient covers any local import taxes.

Send an email to [email protected] or call +44 1392 261 510 during Mon-Fri 09:15-18:00. We reply within one business day.