To qualify for a return within the 30-day window starting on the delivery date, the Derila ERGO pillow must remain in unwashed, completely unused condition, enclosed in its original vacuum seal and pristine product box with all manufacturing labels intact.

1. Submit a written return request to [email protected] quoting your UK order reference number and the reason for return.
2. Receive an authorized Return Merchandise Authorisation (RMA) documentation number alongside our designated United Kingdom returns facility address.
3. Securely package the item in its factory protective enclosure with hygiene seals undisturbed, clearly affixing the RMA details to the exterior carton.
4. Receive your refund via direct bank transfer within 3-10 business days once the return parcel passes physical warehouse verification.

If an item arrives damaged, defective, or incorrect, we cover the postage. We issue a prepaid label or book a collection. If you simply decide not to keep it, you pay for return transit. No other fees apply.

We release the payment within 3 business days of inspecting the item. Cash-on-delivery purchases are sent via bank transfer to your provided account. Bank payments return directly to the source account. Most banks post the balance within 1-5 business days.

For a different model or item, complete the return process and make a separate purchase. We refund the returned unit upon arrival. If the exchange stems from an error on our part, we ship the replacement free of charge.

You can cancel without charge before the pillow leaves our warehouse. Send your order reference to [email protected]. Once dispatched, standard return terms apply.

Send an email to [email protected] or call +44 1392 261 510 during Mon-Fri 09:15-18:00. We reply within one business day.