Arvolen Goods Ltd, 3 Barnfield Crescent, Exeter, EX1 1QT, United Kingdom, Company No. 04746327. Email [email protected], phone +44 1392 261 510.

Ergonomic domestic sleep comfort products, memory foam pillows, and protective textile bedding accessories intended strictly for non-clinical home use. Product descriptions state all included items, sizes, and contours. Imagery shows realistic representations, though packaging may vary slightly.

Your order is recorded when checkout finishes. We issue an email confirmation, and a contract takes effect once items leave our workshop. We reserve the right to decline orders due to inventory constraints or unverified details. We issue prompt refunds in such events.

Rates are displayed in GBP and include applicable VAT. Shipping fees are stated at checkout prior to final payment. Accepted payment types: Cash on delivery, Bank transfer. If an obvious price error occurs, we will inform you before dispatch to either confirm or cancel.

Delivery options, timeframes and costs are set out on the Delivery & Payment page. Risk passes to you when the goods are handed over.

We photograph the exact goods we dispatch. Display settings, screen calibration and room lighting affect viewed shades. Minor color variation is normal and does not justify a free return or compensation. Dimensions, foam composition and box contents appear on each product page.

Goods remain our responsibility until handed to you or your designated recipient. Risk of loss passes to you at that moment. Please note visible transit damage with the courier and notify us within 48 hours.

You may return unused goods in their original packaging within 30 days of delivery. Under the Consumer Rights Act 2015, goods supplied must be as described, fit for purpose, and of satisfactory quality. Arvolen Goods Ltd provides a statutory 12-month structural integrity warranty against manufacturing defects in the memory foam core, excluding ordinary cosmetic wear, customer misuse, or foam softening resulting from routine usage.

• Custom-manufactured or bespoke pillow covers and personalized sleep accessories.
• Perishable sleep fresheners or botanical aromatherapy items with a rapid expiry schedule.
• Memory foam pillows and sleep goods where the sealed protective hygiene film or vacuum wrap has been broken or removed post-delivery.
• Articles that have been inseparably mixed with other household materials or modified after receipt.
• Unsealed audio recordings or digital relaxation media supplied on tangible storage media.

To the extent permitted under United Kingdom law, total liability for any claim arising from purchase shall not exceed the actual purchase price paid by the customer for the affected item or £100, whichever amount is smaller. Nothing here limits statutory liability that cannot be excluded by law.

You must be at least 18 to place an order. Use our supports as directed on the label. They do not replace daily routine.

These terms and all related purchase transactions are governed exclusively by the laws of England and Wales, subject to the jurisdiction of the courts of the United Kingdom. If an issue cannot be resolved by direct discussion, it goes to the court at our registered office, without limiting consumer rights in your home country.

Send an email to [email protected] or call +44 1392 261 510 during Mon-Fri 09:15-18:00. We reply within one business day.