Frequently Asked Questions

Find details about the foam density, shape, and maintenance below. These answers address common sleep adjustments.

1. 1

   what is the pillow made of

   The core consists of 45D moulded viscoelastic memory foam. The removable outer cover is woven from breathable bamboo viscose and polyester, with a fine jersey inner sleeve protecting the foam.

2. 2

   how to choose the right height

   The pillow features two elevation sides. The 11 cm contoured edge fits side sleepers, while the 9 cm lower edge suits back sleepers seeking moderate neck support.

3. 3

   how to wash the pillow cover

   Unzip and remove the bamboo outer cover to machine wash on a gentle cycle at 30 degrees. The memory foam core must not be washed or exposed to direct water.

4. 4

   how to pay for your order

   We accept cash on delivery when the courier arrives at your door, or direct bank transfer before dispatch. Card payments are not accepted.

5. 5

   can delivery be made to flats

   Couriers deliver directly to building entrance doors or flat doorways across the UK. Orders placed before 14:00 on business days are prepared for dispatch on the same day.

6. 6

   how do returns work for pillows

   Unused pillows in their original intact packaging can be returned within 30 days of delivery. Because bedding is a hygiene-sensitive item, used pillows cannot be returned unless found faulty upon arrival.